Last updated: 6 August 2026 · Contact: support@traders-vault.com
Terms of Service · Privacy Policy · No Financial Advice · Contact
These Terms of Service ("Terms") govern your access to and use of the Traders Vault website, web application, and related services (together, the "Service"), operated by Traders Vault ("we", "us", or "our"). By creating an account, logging in, or using the Service in any way, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
The Service is intended for users who are at least 18 years of age. By using the Service, you represent and warrant that you are at least 18 years old and that you have the legal capacity to enter into these Terms. The Service is not directed at, and we do not knowingly collect personal information from, anyone under 18. If you believe a user under 18 has provided us with personal information, contact us at support@traders-vault.com.
You must create an account (via our authentication provider) to use the Service. You agree to:
You are responsible for all activity that occurs under your account. We may suspend or terminate accounts that violate these Terms or any applicable law.
Traders Vault is a trading journal that helps you record, review, and understand your own historical trading activity. The Service lets you:
Some features, including Quant AI and Weekly Reports, are Pro features available under a paid subscription as described in Section 6.
The Service integrates with third-party trading platforms, including MetaTrader 4, MetaTrader 5, cTrader, TradingView, and Tradeovate. These platforms are owned and operated by their respective providers. We are not affiliated with, endorsed by, or sponsored by any of these providers, and we make no representations about them or their software.
Connector files (Expert Advisors for MetaTrader, cBots for cTrader) are provided as-is to let your terminal push closed-trade records to the Service. Each journal account has a unique API key used to authenticate those syncs. You are responsible for:
You can regenerate an API key at any time from the dashboard, which invalidates the previous key and requires you to update it in your trading platform.
Pro features require an active paid subscription ("Pro"). Subscriptions are billed in advance on a recurring basis through Stripe, at the fee shown to you at checkout. By subscribing you agree to pay those fees, and you authorise Stripe to charge the payment method on file.
Affiliate codes may provide a discount on the first billing period, as described in the Affiliate Program. Discounts apply only as shown at checkout.
The Service may offer an affiliate program. Affiliate applications are reviewed and approved manually. Approved affiliates receive a unique code that, when used by a new customer at checkout, may apply a discount (for example, 10% off the first month) and is tracked for reporting purposes. We may change, suspend, or terminate the affiliate program at any time. Affiliate payout terms, if any are ever offered, will be published separately before any payments are made. The affiliate program is governed by these Terms.
You can generate shareable Weekly Report links. Anyone who has the link can view the report page without logging in. Shared report pages show percentage-based statistics and AI insight cards; they do not display dollar amounts. You are responsible for who you share links with, and you can stop sharing by deleting or regenerating the report. Treat share links as public once shared.
Quant AI analyses only the trade data you have recorded in the Service, within the account and date range you select. It is designed to describe patterns, performance, and behaviour that are present in your own historical data. It is not a recommendation engine, and it does not provide predictions, signals, or advice of any kind (see Section 14).
AI-generated output may be inaccurate, incomplete, or unsuitable for your circumstances. You are solely responsible for evaluating any AI output before acting on it. Do not rely on AI output for decisions with significant consequences.
You agree not to misuse the Service, including by:
You own the trade records, notes, tags, screenshots, and other content you submit to the Service ("your content"). You grant us a limited, non-exclusive, worldwide licence to store, process, and display your content solely to operate and provide the Service to you (including transmitting it to our AI provider as described in the Privacy Policy).
The Service itself — including its software, design, branding, and documentation — is owned by Traders Vault and is protected by intellectual property laws. Except for your content and third-party software, nothing in these Terms grants you any right to our IP.
Copyright and takedowns. If you believe that content hosted on the Service (for example, a shared report or a trade screenshot) infringes your copyright, please contact us at support@traders-vault.com with a description of the work, the location of the allegedly infringing content, and your contact details. We will review the request and remove or disable access to the content where appropriate, and may terminate the accounts of repeat infringers in appropriate circumstances.
You can delete individual trades, journal accounts (which also deletes their trades and screenshots), or your entire account and all associated data from the user menu in the dashboard. Account deletion is permanent and irreversible, and deletes all data linked to your account, including trades, accounts, notes, screenshots, tags, reports, notifications, feedback, affiliate information, and subscription records, as described in the Privacy Policy. You can also request deletion by emailing support@traders-vault.com.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY RESULTS OR INFORMATION OBTAINED THROUGH THE SERVICE (INCLUDING AI OUTPUT OR SYNCED TRADE RECORDS) WILL BE ACCURATE OR RELIABLE. THE SERVICE MAY BE SUBJECT TO INTERRUPTIONS FOR MAINTENANCE, SYSTEM FAILURES, OR CIRCUMSTANCES BEYOND OUR CONTROL. YOU USE THE SERVICE AT YOUR OWN RISK.
Nothing in these Terms limits or excludes any rights you may have under consumer protection laws that cannot be lawfully limited or excluded.
WE ARE NOT A FINANCIAL ADVISOR, BROKER, OR INVESTMENT ADVISER.
Traders Vault is a data-management and journaling tool. It records and summarises historical trading activity that you provide. Nothing in the Service — including Quant AI insights, Weekly Reports, statistics, charts, prompts, or any other content — constitutes financial, investment, or trading advice, a recommendation, an offer, a solicitation, a forecast, or a prediction about any market, instrument, or price.
Trading involves substantial risk of loss and is not suitable for every person. Past performance does not guarantee future results. You are solely responsible for your own trading decisions, and you should consult a licensed financial or tax professional before making any trading or investment decision. We make no guarantee of any outcome, and we accept no liability for decisions you make based on information obtained through the Service.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TRADERS VAULT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) NZD 100. WHERE APPLICABLE LAW DOES NOT PERMIT A LIMITATION OF LIABILITY, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
To the fullest extent permitted by law, you agree to indemnify and hold harmless Traders Vault and its personnel from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising out of your use of the Service, your content, your breach of these Terms, or your violation of any law or the rights of any third party.
We may suspend or terminate your access to the Service, in whole or in part, at any time if you breach these Terms, if we reasonably believe your use threatens the security or integrity of the Service or other users, or as required by law. You may stop using the Service at any time and delete your account as described in Section 12. On termination, your right to use the Service ends, and we will delete your data as described in the Privacy Policy.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Service and delete your account.
These Terms are governed by the laws of New Zealand, without regard to conflict-of-law principles. Any disputes arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of New Zealand, except where mandatory consumer protection law in your country of residence provides otherwise. Nothing in these Terms limits any rights you may have as a consumer under the laws of your country of residence.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Traders Vault regarding the Service.
This Privacy Policy explains how Traders Vault ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use the Service. We operate internationally, and this policy is designed to describe our practices in plain language while respecting the rights you hold under laws including the New Zealand Privacy Act 2020, the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR) and UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA). For the purposes of the GDPR, Traders Vault is the data controller of your personal information. Questions about this policy or your data should be sent to support@traders-vault.com.
Account information. When you sign in with our authentication provider (Auth0), we receive and store your user identifier and email address. We also store that your email has been verified. We do not receive or store your password — authentication is handled by Auth0, which has its own privacy policy.
Journal data you provide. When you use the Service, we store the content you create or import:
Feedback and applications. If you submit feedback through the Service, we store your message. If you apply to the affiliate program, we store your email and the application text.
Subscription information. When you subscribe to Pro, Stripe processes your payment and we store a subscription record (Stripe customer identifier, subscription identifier, status, and billing-period end date) so we can verify your access. We do not store your card number or bank details — those are handled by Stripe, which has its own privacy policy.
Technical information. Our hosting provider (Cloudflare) may process standard technical data such as IP addresses and request logs to operate and secure the Service.
The following data is stored in your own browser (localStorage) and is not sent to us except as noted:
We use your information to:
We do not sell your personal information, and we do not use your journal data for advertising. Under the GDPR, our legal bases include: performance of our contract with you (providing the Service), our legitimate interests (operating and improving the Service and securing it), consent (where we ask for it), and compliance with legal obligations.
Your data is stored on Cloudflare infrastructure:
All data transmitted between your browser (or your trading terminal) and our servers is encrypted in transit using TLS. We apply access controls and follow industry-standard practices to protect stored data. That said, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You can reduce risk by keeping your API keys and login credentials confidential.
Retention. We retain your data for as long as your account is active and as needed to provide the Service. When you delete your account, we delete your data as described in Section 6. We may retain limited records where required by law (for example, tax-related records required by our payment processor) or as needed to resolve disputes and enforce our Terms.
You can delete your entire account and all data linked to it at any time from the user menu in the dashboard. This permanently and irreversibly deletes:
You can also request deletion of your data by emailing support@traders-vault.com. We will respond within the timeframe required by applicable law (generally 30 days or less). Deleting your account does not remove your account with your broker or trading platform — those are separate and must be managed with the platform provider.
We share your information only with the providers needed to run the Service:
Each of these providers processes data under its own terms and privacy practices. We may also disclose your information where required by law, regulation, or valid legal process, or to protect the rights, property, or safety of our users or the public. If we are ever involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.
When you use Quant AI (the Insights chat or Weekly Reports), the relevant trade records from the account and date range you select — together with your question and, for follow-up chat messages, the recent conversation history stored in your browser — are transmitted to a third-party AI service provider solely to generate the analysis you requested. The request contains only the trade records and conversation content needed to produce the response, plus the connection metadata that accompanies any HTTPS request. We do not include your email address, name, account identifier, or credentials in these requests.
Insights chat responses are returned to your browser and are not saved to your account; Weekly Report content is saved to your account and appears in your past reports. AI processing is performed only when you actively request it. We do not use your trade data to train or improve AI models on behalf of third parties.
We do not use advertising cookies, third-party analytics pixels, or cross-site tracking on the Service. Our authentication provider may use browser storage and session mechanisms to manage your login, and our hosting provider may set cookies required for security and operation. Your browser may also store the local data described in Section 3. You can clear your browser's site data at any time; doing so may require you to log in again and will clear locally stored chat history.
We operate internationally and our service providers (Cloudflare, Auth0, Stripe, and our AI provider) may process data in countries other than your own, including the United States. Where the GDPR or UK GDPR applies, we rely on appropriate safeguards for international transfers, including the provider's data-transfer mechanisms and standard contractual clauses. By using the Service, you acknowledge these transfers.
Depending on where you live, you may have the right to:
To exercise any of these rights, email support@traders-vault.com. We will respond within the timeframe required by applicable law (generally 30 days). We may need to verify your identity before acting on a request. Nothing in this policy limits any rights you have under applicable law.
The Service is not directed at children, and we do not knowingly collect personal information from anyone under 18 (including under 13, in compliance with COPPA). If you believe a child has provided us with personal information, contact support@traders-vault.com and we will delete it.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding these Terms, this Privacy Policy, or your data, contact us:
Traders Vault — Your trading journal. Not financial advice.